Certainly
Certainly is built for online retailers seeking an automated conversational layer that can understand a shopper’s intent and return relevant product recommendations.
About this tool
Certainly is built for online retailers seeking an automated conversational layer that can understand a shopper’s intent and return relevant product recommendations. By processing a user’s query, the system applies AI matching to generate a list of items that align with the expressed need, helping customers discover products without manual browsing.
Beyond recommendations, the chatbot handles support questions, suggests complementary purchases at checkout, records each interaction for later analysis, and can translate replies into the shopper’s language. It connects to common communication channels such as SMS, social media platforms, and email, allowing brands to meet customers where they already converse.
What you can do
AI‑driven product recommendation
When a shopper asks for a product, the system runs an AI matching operation on the query and returns a curated set of recommendations that fit the described need.
Intent‑based support answering
Customer questions are processed through intent matching, enabling the bot to provide direct answers that address the underlying issue without human intervention.
Multilingual response generation
The chatbot translates incoming language into the brand’s default and replies in the shopper’s language, delivering localized assistance across regions.
Who is it for?
- A fashion retailer uses Certainly to suggest outfits when a shopper searches for “summer dresses,” increasing conversion by presenting relevant items instantly.
- A tech accessories store deploys the bot on its Instagram channel to answer warranty questions, reducing support ticket volume while keeping customers engaged.
- During checkout, the chatbot proposes complementary accessories based on the items in the cart, encouraging upsell opportunities without interrupting the purchase flow.
Before you choose
How does the platform store and protect the interaction logs that feed customer insight reports?
What mechanisms are in place to verify translation accuracy for languages not natively supported by the brand?
Frequently asked questions
Can Certainly handle multiple communication channels at once?
Yes, the chatbot can be deployed on SMS, social media, and email, allowing customers to start a conversation on one channel and continue on another while preserving context and history.
What type of data does the bot collect during interactions?
Each user interaction is logged, capturing the query, selected recommendations, and any follow‑up actions. This data is aggregated to produce customer insight reports that help brands understand preferences and behavior patterns.
Is the multilingual capability limited to a fixed set of languages?
The multilingual feature translates user input and bot responses, but the exact language coverage depends on the underlying translation service integrated with the platform. Brands should confirm which languages are supported before rollout.
Check the official website for current features, pricing, and terms.
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