Tidio
The platform also records interaction data so teams can see how quickly tickets are resolved and how many leads are generated.
About this tool
Tidio delivers a set of tools that let businesses answer frequent customer queries automatically, engage visitors through a live‑chat window, and route messages from email, social platforms and messaging apps into a single dashboard. The platform also records interaction data so teams can see how quickly tickets are resolved and how many leads are generated.
The solution is aimed at small and medium‑sized e‑commerce operators. It connects with more than a hundred platforms such as Shopify, WordPress, HubSpot and WhatsApp, allowing a unified view of customer communication while automations run around the clock, even when staff are offline.
What you can do
Lyro AI Assistant
Lyro learns the business’s own product and policy information and replies to simple, repetitive questions instantly, providing answers that sound like the brand’s own voice.
Unified Desk
All incoming messages from chat, email, social media and messaging apps appear in one interface, helping agents prioritize tickets and keep conversations organized.
Visual Flow Automation
A drag‑and‑drop builder lets users create automated flows that capture leads, suggest products or schedule meetings, running continuously without human supervision.
Who is it for?
- An online retailer uses Lyro to answer order‑status and shipping‑policy questions, freeing agents to focus on complex support issues.
- A WordPress blog adds the live‑chat widget to provide instant help to readers, improving satisfaction and encouraging repeat visits.
- A sales team linked to HubSpot employs a flow that gathers visitor contact details from chat sessions and pushes them into the CRM for follow‑up.
Before you choose
Verify that Lyro’s learned responses match the brand’s tone and any regulatory language requirements before going live.
Confirm that the required integrations (e.g., Shopify, WhatsApp) support the data exchange needed for ticketing and analytics.
Frequently asked questions
How does Lyro handle questions it cannot answer?
When Lyro encounters a query that falls outside its trained knowledge base, it escalates the conversation to a live support agent, ensuring the customer receives a human response while routine topics remain automated.
Can the chat widget be styled to fit my website?
Yes, the widget offers options for custom colors, fonts and placement, allowing it to blend with the site’s visual design while retaining full chat functionality.
What analytics does Tidio provide for my support team?
Tidio records metrics such as response time, chat volume, resolution rate and lead‑capture conversions, presenting them in dashboards that help teams identify trends and areas for improvement.
Check the official website for current features, pricing, and terms.
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