Zapier
Zapier connects thousands of apps into automated workflows and adds AI steps, agents and chatbots, with governance controls for teams.
About this tool
Zapier is an automation platform that links web apps so an event in one triggers actions in others, without code. Its workflows, called Zaps, can include logic branches, data storage in Tables and custom Forms. Zapier lists more than 9,000 connected apps, including hundreds of AI tools.
AI can be placed at different levels: a single AI step that writes or summarises inside a fixed workflow, an embedded agent that completes a bounded task, or an agent that plans across tools and asks for review. Administrators can choose allowed model providers and run checks for personal data, prompt injection and toxicity on AI steps. Usage is priced in tasks shared across the account.
What you can do
Zaps across 9,000+ apps
Workflows connect triggers and actions between business apps, with branches and formatting, so routine handoffs run automatically.
AI steps and agents
You can add AI for single tasks such as summarising, or build agents that work across tools and bring a person in for review when needed.
AI governance controls
Teams can restrict which model providers are used and apply personal-data, prompt-injection and toxicity checks to AI steps.
Tables, Forms and chatbots
Built-in storage, forms and chatbots let you build small internal tools and support flows on the same platform.
Who is it for?
- A support team auto-replies to new tickets and routes them to the right person.
- A marketer summarises form submissions with AI and posts them to a team channel.
- An operations lead connects an AI agent to CRM and spreadsheet updates with review steps.
Before you choose
Every step and connector call consumes tasks at different rates, and more capable AI models use more; model your monthly volume before choosing a plan.
Automations that write to customer data or send messages should include review or test steps, because errors repeat as fast as successful runs.
Frequently asked questions
Can I use Zapier for free?
Yes. The Free plan includes Zaps, Tables and Forms with 100 tasks per month, which suits light personal automation.
What counts as a task in Zapier?
Each workflow step and external connector call uses tasks, and AI steps, code and SDK calls draw from the same shared allocation.
Can Zapier use my own AI model?
Zapier describes AI model policies and a bring-your-own-model configuration for teams that need to control providers.
Check the official website for current features, pricing, and terms.
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