Decagon
Decagon builds AI customer agents for enterprises, defined in natural-language Agent Operating Procedures and deployed across chat, voice and email.
About this tool
Decagon provides AI agents that handle customer interactions for large companies, aiming for a personalised, concierge-style experience across the customer lifecycle rather than simple ticket deflection. Its agents work across chat, voice and email through a single intelligence layer, so context and tone stay consistent from one channel to another.
Instead of complex configuration languages, teams define agent behaviour with Agent Operating Procedures, or AOPs, written in natural language. Decagon pairs this with testing, observability and experimentation tools for validating changes, and an analytics suite that turns conversations into customer insight. The goal is to let support teams update workflows quickly without engineering sprints or vendor tickets.
What you can do
Agent Operating Procedures
Define workflows and policies in natural language that the agent follows.
Chat, voice and email
One intelligence layer keeps experiences consistent across channels.
Testing and observability
Validate changes, monitor behaviour and run experiments before and after launch.
Conversation analytics
Turn customer conversations into insights for product and service teams.
Who is it for?
- A fintech company resolves account questions by chat and voice with consistent answers.
- A support operations team updates a returns policy in an AOP and tests it the same day.
- A product team mines conversation analytics for recurring customer frustrations.
Before you choose
Decagon is aimed at enterprises with substantial support volumes; pricing requires a sales process.
Natural-language procedures still need careful testing to avoid ambiguous instructions.
Frequently asked questions
What are Decagon AOPs?
Agent Operating Procedures are natural-language instructions that define how Decagon’s agents handle workflows, making updates easier than code-based configuration.
Does Decagon support voice?
Yes. Decagon Voice works alongside chat and email within one intelligence layer for consistent experiences.
Who uses Decagon?
Decagon targets leading enterprises that want personalised AI customer experiences across the customer lifecycle.
Check the official website for current features, pricing, and terms.
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