Risotto
When an employee submits a question, the system can instantly generate a ticket, route it, and even provide an answer if similar issues have been resolved before.
About this tool
Risotto focuses on reducing manual effort for internal support teams. When an employee submits a question, the system can instantly generate a ticket, route it, and even provide an answer if similar issues have been resolved before. This reduces the time staff spend on repetitive tasks and keeps a clear record of each request.
The platform also connects to identity and collaboration services, allowing it to approve access requests, update workflow states, and reply to messages without leaving the employee’s primary workspace. By staying in tools like Slack and Google Workspace, Risotto keeps support interactions contextual and fast.
What you can do
Automatic Ticket Generation
User queries are captured and transformed into tickets without human intervention, ensuring every request is logged and tracked from the moment it is received.
Access Request Approval
When an employee asks for system access, Risotto evaluates the request and can grant permission directly through integrated identity providers.
Knowledge‑Based Answering
The system reviews past tickets to extract solutions, enabling it to answer new questions by reusing proven responses.
Who is it for?
- A help‑desk agent receives a Slack message asking for a password reset; Risotto creates a ticket, validates the request, and sends the reset link automatically.
- An employee needs access to a new SaaS tool; the request is submitted via Google Workspace, and Risotto approves the grant through Okta without manual review.
- A recurring software bug is reported; Risotto matches it to earlier tickets, pulls the known fix, and replies to the user with the solution.
Before you choose
How does Risotto handle data residency and compliance for ticket content stored across integrated services?
What level of customization is available for the decision logic that approves access requests?
Frequently asked questions
Can Risotto work with existing ticketing systems?
Risotto can synchronize with the organization’s current ticketing platform, updating ticket status and details as actions occur within the integrated tools, which helps maintain a single source of truth for support activities.
What happens if a query does not match any prior tickets?
When no relevant history is found, Risotto creates a new ticket and routes it to a human agent, ensuring the request is still captured and addressed while the system continues to learn from the outcome.
Is it possible to limit which employees can trigger automatic approvals?
Yes, administrators can define policies that restrict automatic access grants to specific user groups or roles, providing an extra layer of control over privileged actions.
Check the official website for current features, pricing, and terms.
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