Salesforce Agentforce
Agentforce is Salesforce’s platform for AI agents that handle service, sales, field service, HR and IT work using Salesforce data, actions and workflows.
About this tool
Agentforce is Salesforce’s AI agent platform. Rather than scripted chatbots, its agents pursue goals across systems: resolving support cases, routing calls and pulling customer history, scheduling technician visits, answering HR policy questions, qualifying leads or resetting user access. They can work on the web, on the phone and inside apps, handing over to people when needed.
Because agents run on Salesforce, they come with job-specific subagents, prebuilt actions and customer context already connected. Companies can launch agents for sales, service, HR and other functions and extend them over time. Pricing is flexible: consumption models based on Flex Credits or conversations, or per-user licences, with prepaid or committed usage options.
What you can do
Prebuilt role agents
Start with agents for service, sales, field service, HR and IT, including job-specific subagents and actions.
Salesforce context
Agents use CRM records and workflows already in Salesforce to act with customer history.
Multichannel deployment
Deploy agents on websites, phone lines and in apps where customers already interact.
Flexible consumption pricing
Choose Flex Credits, per-conversation billing or per-user licences, tracked through a Digital Wallet.
Who is it for?
- A telecom provider lets an agent resolve routine support cases and escalate complex ones.
- A field service company automates technician scheduling and parts checks.
- An HR team answers policy questions and handles leave requests with an internal agent.
Before you choose
Agentforce delivers most value for organisations already running on Salesforce; others face significant integration work.
Consumption pricing can be hard to forecast, so monitor usage and set commitments carefully.
Frequently asked questions
How is Agentforce priced?
Salesforce offers consumption-based pricing with Flex Credits or per conversation, or per-user licences, with prepaid and committed options.
What can Agentforce agents do?
They resolve cases, route calls, schedule field visits, answer HR questions, qualify leads and handle IT tasks using Salesforce data and actions.
Do I need Salesforce to use Agentforce?
Agentforce is built on the Salesforce platform and is designed to use its data and workflows, so it fits best with existing Salesforce customers.
Check the official website for current features, pricing, and terms.
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