Outreach
Outreach is a sales engagement and revenue platform with AI agents for prospecting, meeting prep, forecasting, deal insights and conversation analysis.
About this tool
Outreach is one of the established sales engagement platforms, used by sales, marketing, revenue operations and customer success teams. Its current positioning is an agent-driven platform that brings prospecting, account retention, rep coaching and revenue analytics together, with AI agents that can complete parts of the work for sellers.
Recent additions include Omni, a chat-style agent through which sellers can query and update accounts, opportunities and meetings from the app, mobile or Slack; prebuilt workflows on a visual canvas; a knowledge base for case studies and battlecards that informs AI personalisation; automatic pre-meeting briefings; and analysis of conversations at scale. Forecasting tools project revenue and diagnose pipeline risk.
What you can do
Revenue agents
AI agents handle sequencing and other routine tasks so reps can focus on conversations.
Omni assistant
Ask questions and take actions across accounts and deals from the app, mobile or Slack.
Meeting briefings
Automatic briefs cover account history, recent activity, open opportunities and talking points.
Forecasting and pipeline insights
AI projections and pipeline diagnostics help leaders adjust forecasts as deals change.
Who is it for?
- An SDR team runs multichannel prospecting sequences managed partly by AI agents.
- An account executive gets a briefing before a renewal call.
- A sales leader reviews AI forecasts to spot at-risk deals before quarter end.
Before you choose
Outreach is built for mid-size and large revenue teams; smaller teams may find simpler tools more cost-effective.
Agent-driven outreach still needs governance to keep messaging compliant with email and privacy regulations.
Frequently asked questions
What is Outreach Omni?
Omni is Outreach’s conversational agent that lets sellers query and act on accounts, opportunities, prospects and meetings from the app, mobile or Slack.
How much does Outreach cost?
Outreach does not publish prices. Organisations request a quote, which typically depends on team size and modules.
Who uses Outreach?
Sales, marketing, revenue operations and customer success teams use it to engage prospects, manage deals and forecast revenue.
Check the official website for current features, pricing, and terms.
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